Questions are
good
Most things are easier when you know what to expect. Here are the questions people usually ask (plus a few they probably should).
Before you
book
Which experience is right for me?
Each experience looks at Mexico City from a different angle.
The Walk is the broadest place to start. We talk about history, architecture, art and identity while connecting different moments in the city’s story.
What Makes Art? spends more time with museums, crafts and the way we decide what counts as art, and what that can tell us about culture.
Other experiences focus more closely on certain parts of the city, themes or ways of exploring it.
There’s no right first choice. Start with whatever sounds most interesting to you.
If you’re not sure, send me a message. I’m happy to help.
Is this a good fit for a first visit? or if I’ve been to Mexico City before?
Both.
If it’s your first time here, the walk can help the city make a little more sense. Instead of just seeing buildings, streets and landmarks, you start understanding why they’re there and how they connect.
If you’ve been before, that can be just as fun. We can spend less time on the obvious and pay more attention to details, connections and questions you may not have noticed before.
You also don’t need to know anything about Mexican history or art beforehand. And if you already know quite a lot, that’s great too, it usually gives us even more to talk about.
Curiosity helps. Homework doesn’t.
How do shared, private and customized experiences work?
A shared experience means other travelers may join the same departure. Groups stay small, so there’s still plenty of room for questions, conversation and a comfortable pace.
A private experience is just for you and your group. It can follow the regular version of the walk, or sometimes we can build something more specific around what you’re interested in.
That could mean focusing on certain museums, an area of the city or connecting a few places in a different way.
What I don’t really do is turn the experience into a themed event for a birthday, bachelor party or something similar. It’s still a cultural walk, just one shaped more closely around your group.
Customized experiences and pricing are arranged directly with me.
Booking &
language
How do I book, and when is my booking confirmed?
The easiest way is to send me a message on WhatsApp.
Tell me which experience you’re interested in, the date, how many people are coming and whether you’re looking for a shared or private walk.
A booking is confirmed once availability is checked and the 20% deposit has been received.
Until then, we’re just chatting, which is totally fine too.
How far in advance should I book? Can I join on the same day?
For a new departure, you can book until 11:59 pm the day before the experience.
Same-day bookings can sometimes work, but only if that departure is already confirmed, there’s still space and the timing makes sense. In those cases, it may be possible to join up to around two hours before the start.
If you’re asking last minute, just message me.
Sometimes the answer is yes.
Can I join alone, book for someone else or come as a larger group?
Yes to all three.
Solo travelers are very welcome, and a walk can start with just one person.
You can also book for somebody else. I’ll just need the details of both the person making the booking and the person actually joining.
Larger families are welcome too, even when they’re a little bigger than the usual group size. For companies, schools, agencies or other larger groups, limits depend on the experience and we’ll arrange the details directly.
Are experiences available in English and Spanish?
Yes. I guide in English or Spanish.
Each departure uses one language only. For shared groups, the first confirmed booking sets the language for that departure.
If someone in your group wants to translate for another guest, that’s completely fine. Just keep in mind that the scheduled length of the experience stays the same, so I don’t add extra time specifically for translation.
One language at a time is also much less confusing halfway through a story.
Payment &
changes
How does payment work?
A 20% deposit confirms the booking.
The remaining 80% is paid at the start of the experience. You can pay in cash, by card, or with another payment method we’ve agreed on beforehand. PayPal is also available as an alternative.
Card payments (whether through a payment link, Tap to Pay or the card terminal) are processed in Mexican pesos (MXN). If your card uses another currency, your bank handles the conversion.
Cash is always welcome, but there’s no discount for using it.
I just happen to like cash. Very sophisticated, I know.
Can I pay in US dollars or split the payment?
Yes.
I can accept cash in US dollars. I’ll confirm the exchange rate with you directly on WhatsApp before payment using current official or reliable reference rates for the day, plus an adjustment of MXN 0.50 per USD.
I may not always have change in dollars, so change may be returned in Mexican pesos.
The 20% deposit must be paid in one transaction.
The remaining balance can be split between different people or payment methods if that makes things easier.
What happens if I need to cancel or change my date?
If you cancel more than 48 hours before the start, your deposit is refunded in full.
If you cancel 48 hours or less before the start, the deposit isn’t refunded, but you can use it as credit to reschedule. You’ll have 7 days to make the new booking, although the new experience itself can happen later.
A booking made using credit is final. If that booking is cancelled again, it doesn’t create another refund or another round of credit.
Whenever possible, refunds go back through the original payment method. If the payment provider no longer allows that, I’ll arrange another electronic refund method with you directly.
Once a card refund has been processed, the bank can still take some time to show it. Up to around 7 days for credit cards and 30 days for debit cards.
If you already know your plans have changed, message me as soon as you can. It usually gives us more room to work with.
What happens if Miguel has to cancel?
If I have to cancel for a reason that’s on my side, you can choose between a full refund or rescheduling.
Depending on the situation, I may also offer a discount toward another experience.
If the cancellation is caused by something outside my control (severe weather, an official closure or another situation that makes the experience unsafe or impractical) you’ll still have the choice of a full refund or rescheduling, just without the additional discount.
Basically, if we can’t reasonably do the walk, I’m not going to pretend otherwise.
On the
day
Where do we meet, and where does the experience end?
Each experience starts in a different place, usually just a few blocks from the Zócalo.
I’ll send you the exact meeting point after your booking is confirmed, together with anything useful you should know before arriving.
The experiences don’t usually end where they start. We’ll finish somewhere else along the route, and I’m always happy to help you figure out where to go next.
What should I bring?
Comfortable clothes and shoes are a good start.
Mexico City can give you strong sun, sudden rain or both on the same day, so sun and rain protection are always useful. I also recommend bringing water and a little cash.
Food, coffee and other drinks are usually fine, but if we enter a museum or another venue they may need to be completely closed and stored inside your bag.
A small backpack is easiest. Larger bags, luggage and professional camera equipment can be more complicated because individual venues may have their own restrictions. I don’t provide luggage storage or porter service.
Bathroom stops are usually possible at some point, but I can’t promise exactly when or where. Some facilities may charge a small fee.
You don’t need to arrive prepared for an expedition. Just prepared for a few hours in Mexico City.
What if I’m late, join after the start or need to leave early?
For shared experiences, I wait 10 minutes after the scheduled start.
If you’re running late, message me on WhatsApp. Depending on where we are, I may be able to send you our location so you can join after we’ve started.
Private groups have a little more flexibility when we’re in contact.
If you don’t arrive and there’s no communication, it’s treated as a no-show and there’s no refund, credit or date change.
And yes, you can leave early if you need to. I can help point you toward a taxi, public transport or wherever you need to go next. Leaving early doesn’t automatically create a refund or credit.
If something unusual happens (especially if you feel unwell) we deal with the person first and the logistics after.
Walking &
accessibility
How much walking is involved, and how physically demanding is it?
Most experiences involve around 1–2 km of walking in total, usually at a relaxed to moderate pace.
But the distance doesn’t tell the whole story.
Most experiences last around three hours, and even when we stop walking, we’re often standing while looking at a building, mural, monument or something else worth talking about.
There are usually chances to sit along the way, but not constantly.
So no, it’s not a workout. But it is still a few hours on your feet in Mexico City.
Can I join if I use a cane, have limited mobility or use a wheelchair?
Yes, absolutely.
I’ve guided people using canes, older travelers with limited mobility and wheelchair users before.
The important thing is that Mexico City isn’t always the easiest place to move through. Sidewalks can be uneven or broken, street stalls can narrow the path, crowds and temporary closures happen, and not every museum, church or historic building is fully accessible.
If mobility is a concern, send me a message before booking. We can look at the particular experience and see whether the route works well for you or whether some adjustments would help.
I’d much rather have that conversation beforehand than pretend every sidewalk in the city behaves itself.
Are babies and children welcome? Can I bring a stroller?
Yes. There’s no minimum age.
Babies from 0–3 years old are free. Children from 4–15 have child pricing when that experience offers it.
Strollers can work on some experiences, but not equally well on every route. Streets, stairs, museum rules and crowded areas can make them difficult in certain places.
If you’re bringing one, let me know before booking and I can tell you what to expect.
Can I bring a service animal or pet?
Pets aren’t accepted on the experiences.
Service animals are different, and I’m happy to discuss them case by case before booking.
The concern isn’t the animal itself. Access rules can change between museums, churches, restaurants and public spaces, and the streets can also be crowded, noisy and unpredictable.
I don’t want to promise full access (or a comfortable and safe route for the animal) without looking at the specific experience first.
Museums,
weather &
changes
Are museum and venue admissions included?
Yes. When a museum or venue is part of the experience and I’ve selected it as an included visit, the admission is covered.
Sometimes we may stop outside a museum, church or building just to look at the architecture, talk about a detail or connect it with something else on the route. That doesn’t automatically mean we’re going inside.
If somewhere is included as an actual visit, I’ll make that clear.
What happens if a museum closes, there’s a protest or the route has to change?
We adapt.
Museums can close unexpectedly, demonstrations appear, streets get blocked and access changes.
If I know about something beforehand, I may change part of the route, meeting point or order of stops.
If it happens while we’re already walking, we adjust in the moment. My first choice is always to replace that part with something that still makes sense for the experience rather than simply cancel everything.
If an included visit becomes impossible, that doesn’t automatically create a refund. I’ll look at what changed, what we were able to replace it with and how much it actually affected the experience.
Mexico City is very good at changing the plan for you.
Do experiences run in the rain?
Usually, yes.
Light rain (and sometimes quite a bit more than light rain) doesn’t automatically stop the walk. Umbrellas, rain jackets and a few route adjustments can often keep things moving.
I don’t use a fixed number of millimeters or a weather-app percentage to decide.
What matters is whether we can still move safely, whether normal rain protection is actually useful and whether the experience can still happen in a way that makes sense.
If the answer is no, we reschedule or cancel.
There’s rain, and then there’s rain.
Can I take photos or video? What about professional cameras or camera glasses?
Photos and video are welcome unless a particular venue says otherwise.
Flash is never allowed during the experience.
Professional cameras are fine, but some museums or historic spaces may charge an additional fee or require special permission.
Tripods are much more restricted and often aren’t allowed inside.
And camera-equipped glasses (including Meta glasses and similar devices) are prohibited during the experience.
Regular glasses are still very much encouraged.
Seeing things helps.
Safety &
conduct
Is Mexico City safe, and what should I know about my belongings?
I plan the routes with the group’s safety in mind, and the areas we use are places I’m comfortable guiding through.
But Mexico City is still a large, busy city.
Crowds, traffic, bicycles, uneven sidewalks, wet pavement, street stalls and pickpocketing can all be part of the environment.
Phones, wallets, cameras and other personal items stay under your responsibility. If something is lost, forgotten or stolen, I’ll help however I reasonably can (for example, by contacting a museum or restaurant) but I can’t guarantee it will be recovered.
Enjoy the city. Just don’t forget you’re in one.
What happens if there’s an accident? Do I need travel or medical insurance?
First, we deal with the person, not the paperwork.
If someone falls, gets hurt, feels unwell or is involved in an accident, I’ll help get appropriate assistance as quickly as possible.
At the same time, walking through a city involves things I can’t control: slippery pavement, traffic, bicycles, other people and plenty of unexpected situations.
Medical care, transportation, damaged belongings or other costs resulting from an incident aren’t automatically covered by MWMX. Responsibility depends on what actually happened and who was involved.
Travel or medical insurance is generally recommended for any trip, to any destination, but it isn’t required to join an MWMX experience.
No insurance quiz at the meeting point.
What behavior isn’t acceptable during an experience?
The short version: don’t make the experience unsafe or miserable for other people.
Aggressive behavior, harassment, discrimination, threats, intentionally unsafe actions or serious disrespect toward the group, me, venue staff or people around us aren’t acceptable.
The same applies if someone arrives clearly intoxicated or becomes intoxicated enough during the experience that it affects safety, behavior or the group.
In those situations, I can end that person’s participation, and there’s no refund, credit or date change.
Having a drink during an appropriate stop can be completely fine. Moderation is the important part.
I like relaxed groups.
Relaxed and disrespectful are not the same thing.
Things people
actually wonder
Is this going to feel like a history lecture?
No.
There’s history, of course. Quite a lot of it sometimes.
But the idea isn’t to stand in one place while I deliver a speech and everyone politely waits for it to end.
We walk, look around, ask questions, make connections and sometimes get distracted by something interesting along the way.
If you leave remembering a date, great.
If you leave understanding why something matters, even better.
Do we follow exactly the same route every time?
Not always.
There’s a structure behind each experience, but Mexico City changes constantly. Streets close, museums change access, demonstrations appear, and sometimes a good question takes us somewhere slightly different.
I still guide the experience with a clear story and direction. It just doesn’t have to feel rehearsed down to every corner.
For the same reason, I usually don’t send a complete stop-by-stop route before the walk. You’ll know the area, what we’re exploring and exactly where to meet me. Just not a shopping list of every stop.
Can I ask a lot of questions? or mostly just listen?
Both work.
Ask as many questions as you want. They don’t need to be “expert mode” questions either. If something doesn’t make sense, you disagree, notice a strange detail or suddenly want to know why a building has seventeen windows, ask.
I may not know every answer.
That’s allowed too.
And if you mostly prefer to listen, look around and take things in quietly, that works perfectly well.
You don’t need to perform curiosity.
Is Miguel going to quiz me?
Maybe.
Some questions are better in conversation
If something didn’t make the list,
send me a message. I’m happy to help.