Terms &
Conditions

Bookings are arranged directly with MWMX and are subject to availability.

Before payment, guests will receive a link to these Terms & Conditions. A booking proceeds once the guest confirms acceptance of the Terms and the required 20% deposit has been received.

The deposit must be paid in a single transaction. The remaining balance is due at the start of the experience unless another arrangement has been agreed in writing.

New bookings may normally be made until 11:59 pm on the day before the scheduled experience. When a shared departure is already confirmed, additional guests may sometimes join on the same day, subject to availability and practical timing.

A booking is considered confirmed only after MWMX has acknowledged the reservation and the required deposit has been received.

Unless otherwise stated, prices are expressed in Mexican pesos (MXN).

A 20% deposit is required to confirm a direct booking and must be paid in a single transaction. The remaining 80% is due at the start of the experience unless another arrangement has been agreed in writing.

Payment may be made in cash or by card through Clip, including payment links, Tap to Pay and the physical card terminal. PayPal may also be used as an alternative when arranged in advance.

Card payments through Clip are processed in MXN. If the cardholder’s account uses another currency, any conversion is handled by the cardholder’s bank or card issuer.

The remaining balance may be split between different people or accepted payment methods. The initial 20% deposit may not be split.

Cash is welcome, but paying in cash does not create a discount or different price.

Payments in US dollars

Cash in US dollars (USD) may also be accepted.

The applicable exchange rate will be confirmed directly with the guest on WhatsApp using a current official or reliable reference rate, with an adjustment of MXN 0.50 per USD.

MWMX may not always have change available in US dollars. When necessary, change may be returned in Mexican pesos.

If a guest cancels more than 48 hours before the scheduled start, the 20% deposit will be refunded in full.

If a guest cancels 48 hours or less before the scheduled start, the deposit is not refundable. Instead, the amount may be kept as booking credit toward another MWMX experience.

The guest has 7 calendar days from the date of cancellation to make the new booking. The rescheduled experience itself may take place at a later date, subject to availability.

Credit is personal and non-transferable. It cannot be exchanged for cash, merchandise, future Editions, services in kind or any other product.

A booking made using any type of MWMX credit is final. If the guest later cancels that booking, regardless of timing, the booking does not generate a refund, new credit, extension or another date change based on the same credit.

When a refund is due under these Terms, MWMX will return the applicable amount through the original payment method whenever the payment provider allows it.

If the original provider no longer permits the transaction to be refunded through the same method, MWMX will arrange an alternative electronic refund directly with the guest.

Transaction or processing fees retained by a payment provider are absorbed by MWMX and are not deducted from a refund to which the guest is entitled under these Terms.

Once a card refund has been processed, the time required for the amount to appear depends on the bank or card issuer. Credit-card refunds may take up to approximately 7 days, while debit-card refunds may take up to approximately 30 days.

These processing times are controlled by the relevant financial institutions and are not an additional waiting period imposed by MWMX.

If MWMX cancels an experience for a reason under its responsibility, the guest may choose between a full refund or rescheduling.

Depending on the circumstances, MWMX may also choose to offer a discretionary discount toward a future experience. Any such discount is voluntary and is not part of the guest’s automatic refund entitlement.

If an experience must be cancelled because of severe weather, an official closure, major public disruption or another circumstance outside MWMX’s reasonable control, the guest may still choose between a full refund or rescheduling.

In those circumstances, no additional discount or compensation is guaranteed.

Shared experiences normally wait up to 10 minutes after the scheduled starting time.

Guests who are running late should contact MWMX on WhatsApp as soon as possible. When practical, MWMX may provide the group’s current location so that the guest can join after the experience has started.

Private groups may have greater flexibility when there is active communication, although a late start may still affect the route, duration or access to scheduled venues.

A guest who does not arrive and does not communicate with MWMX is considered a no-show. No-shows are not entitled to a refund, booking credit or date change.

A guest may leave an experience before it ends, but leaving early does not automatically create a refund or booking credit.

If illness, injury or another exceptional situation occurs, MWMX will first assist the guest as reasonably possible. Any later commercial adjustment will be considered case by case and is not guaranteed.

MWMX experiences are designed around a coherent route and narrative, but individual stops, streets, venues and their order may change when circumstances require it.

When MWMX specifically identifies a museum or other venue as an included visit, the standard admission required for that visit is included in the experience price unless stated otherwise.

An experience may also stop outside a museum, church, historic building or other site in order to discuss its architecture, history or another detail. Such a stop does not imply that entry to the building is included.

Museums and other venues may close unexpectedly or change their access conditions. When this happens, MWMX will normally adapt the route or substitute another appropriate part of the experience when practical.

The loss of a particular included visit does not automatically create a refund. MWMX will consider what changed, any meaningful substitution that was provided and the actual effect on the experience.

If an unexpected change materially affects the experience and cannot reasonably be substituted, an appropriate partial adjustment or refund may be considered.

Experiences may operate in light or moderate rain when umbrellas, rain protection, covered spaces or reasonable route changes allow the experience to continue safely and meaningfully.

MWMX does not use a fixed rainfall amount or weather-app percentage as the sole basis for cancelling an experience.

An experience may be cancelled or rescheduled when conditions are unsafe, normal weather protection is no longer effective, or the experience cannot reasonably function in a meaningful way.

Demonstrations, street closures, public events, official restrictions and other disruptions may also require changes to the meeting point, route, sequence of stops or access to particular areas.

When a significant disruption is known in advance, MWMX will inform confirmed guests when reasonably possible. If a situation develops during an experience, decisions will be made case by case, with priority given to safety and to continuing the experience when practical.

Guests who use a cane, have limited mobility or use a wheelchair are welcome to participate.

However, Mexico City streets and historic areas may include uneven or damaged sidewalks, crowds, street stalls, temporary closures, stairs and other accessibility limitations. Museums, churches and other venues also vary in the accessibility they provide.

Guests with specific mobility requirements are encouraged to contact MWMX before booking so that the particular experience can be assessed and reasonable route adaptations can be discussed where possible.

There is no general minimum age unless an individual experience states otherwise. Children aged 0–3 inclusive participate free of charge. Child pricing for guests aged 4–15 may vary by experience.

Strollers may be possible on some routes but cannot be guaranteed to work equally well on every experience or inside every venue.

Pets are not accepted on MWMX experiences.

Service animals are considered separately and should be discussed with MWMX before booking. Because venue access rules, street conditions and the safety and welfare of the animal may vary, unrestricted access throughout an experience cannot be guaranteed in advance.

MWMX plans and guides its experiences with reasonable care. Guests should nevertheless remember that Mexico City is an active urban environment.

Possible conditions include uneven or slippery pavement, vehicle traffic, bicycles, crowds, street activity, actions by third parties and the risk of pickpocketing or loss of personal property.

Guests remain responsible for their personal belongings, including phones, wallets, cameras, bags and luggage. MWMX does not insure personal belongings and cannot guarantee the recovery of items that are lost, forgotten, damaged or stolen.

If an accident, illness or other emergency occurs, MWMX will help the guest obtain reasonable assistance as quickly as practical.

Medical treatment, transportation, damage to personal belongings and other related expenses are not automatically covered by MWMX. Responsibility depends on the circumstances of the incident and applicable law.

Travel and medical insurance are recommended for any trip to any destination, but insurance is not required in order to participate in an MWMX experience.

Nothing in these Terms is intended to exclude responsibility where responsibility legally arises from MWMX’s own actions or negligence under applicable law.

Personal photography and video are generally permitted during MWMX experiences unless a particular museum, venue or site establishes different rules.

Flash photography is not permitted during MWMX experiences.

Professional cameras or equipment may be subject to additional fees, permits or restrictions imposed by individual venues. Unless specifically stated otherwise, those additional costs are not included in the experience price.

Tripods are frequently restricted or prohibited inside museums, historic buildings and other venues.

Camera-equipped glasses, including Meta glasses and similar devices, are not permitted during MWMX experiences.

Guests must also follow any photography, security, bag, food, drink or access rules established by the venues visited during an experience.

Guests are expected to behave in a way that does not create an unsafe, threatening or seriously disruptive environment for other participants, MWMX, venue staff or members of the public.

Aggression, harassment, discrimination, threats, intentionally unsafe behavior, serious disrespect or material disruption of the experience are not acceptable.

MWMX may refuse participation or end a guest’s participation when conduct of this kind occurs. In those circumstances, the guest is not entitled to a refund, credit or date change.

A guest who arrives clearly intoxicated by alcohol or drugs may be refused participation.

If a guest becomes intoxicated during an experience to a degree that affects safety, behavior or the group, MWMX may end that guest’s participation under the same conditions.

Moderate alcohol consumption may be acceptable during appropriate stops when it is compatible with the experience and permitted by the relevant venue.

MWMX may accept bookings from travel agencies, companies, schools and other organizations.

Unless MWMX agrees otherwise in writing before the booking is confirmed, these Terms & Conditions continue to apply to those bookings.

Terms supplied by an agency, company or other third party do not replace or override MWMX’s Terms without prior written agreement.

A person may also make a booking on behalf of somebody else. In those cases, MWMX may request information for both the person making the booking and the participant who will attend the experience.

Identification may also be requested when reasonably necessary or where required by a venue or other applicable circumstance.

Private experiences may follow the regular version of an existing MWMX experience or may be adapted around particular interests agreed in advance.

A customized experience may include different museums, areas of the city, routes, sequences of stops or other content when MWMX considers the request appropriate and practical.

Pricing, duration, inclusions, meeting arrangements and any other special conditions for a customized experience will be agreed separately before the booking is confirmed.

Customization does not change the general character of MWMX experiences. MWMX does not normally redesign cultural walks as bachelor or bachelorette parties, children’s parties or other unrelated themed events.

For direct bookings, WhatsApp is the primary communication channel used by MWMX unless another method has been agreed.

Meeting information, operational updates, weather-related information, route changes or other relevant details may be communicated through the contact information provided for the booking.

These Terms & Conditions may be updated from time to time as MWMX’s operations, services or policies evolve.

Each published version will identify its version number and date of last update.

Unless a change is required by applicable law or is separately agreed in writing, the version accepted when a booking is confirmed will remain the reference version for that booking.